IELTSroadmap Privacy Policy

WEBSITE Privacy Policy


1.1 Your personal information is of the utmost importance to us. Hereby, we will elaborate on how we intent to protect it.

1.2 Through accessing this website, you provide us with the permission to use cookies in line with the terms of our privacy policy.

2-Collecting personal information

2.1 We may gather, save and use the following types of information with regard to your personal information:


(a) Technical data about your computer and regarding your visits to and use of this website  (your IP address, geographical location, browser and version, operating system, referral source, length of visit, page views and website navigation paths);


(b) the information that you allow us to have upon your registration through this website which will include your email address;


(c) information regarding your user membership profile on this website;


(d) information that you give us intended for subscribing to our email notifications and/or newsletters (including your name and email address);


(e) information that you give us for using the services on our website, or that is produced in while using those services (including the timing, frequency and pattern of service use);


(f) information relating to any item you purchase or any transactions you engage in (including your name, address, telephone number, email address and card details);


(g) information that you share on or post to our website for publication on the web (including your username, your profile pictures and the content of your posts);


(h) information regarding any form of communication that you establish via our website (including the communication content through email and metadata associated with the communication); and


(i) any other personal information that you choose to share with us.


2.2 Prior to disclosing to us the personal information of another person, it is obligatory that you obtain that person’s consent to both the disclosure and the processing of that personal information according to this policy.

3-Using personal information

3.1 Personal information posted to us through our website will be utilized for the purposes elaborated on in this policy or on the relevant pages of the website.


3.2 We may use your personal information so as to:


(a) control the operations of our business and website;


(b) customize our website for you;


(c) activate your use of the services on our website;


(d) send you the items you purchase through our website;


(e) provide you with services purchased through our website;


(f) send statements, invoices and payment reminders to you, and collect payments from you;


(g) send you non-marketing commercial communications;


(h) notify you of various educational events through email;


(i) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);


(j) send you marketing communications in connection with our business or the businesses of third parties that would potentially be of use to you by email or similar technology (you can notify us at any time if you no longer need marketing communications);


(k) address enquiries and any complaints made by or in relation to you relating to our website;


(m) ensure the security of our website and avoid fraud


(n) verify compliance with the terms and conditions in relation to the use of our website.


3.3 Should you submit personal information for publication on our website, we may publish and/or otherwise utilize that information in accordance with the license you provide us.


3.4 We will not, without your consent, provide your personal information to any third party for the purpose of their or any other third party’s direct marketing.


3.5 All our website financial transactions are managed through our payment services provider “PayPal”. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.


4-Disclosing personal information

4.1 We may wish to disclose your personal information to any of our employees, teachers, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes clarified in this policy.


4.2 We may disclose your personal information:


(a) to the degree that we are required to do so by law;


(b) with reference to any ongoing or prospective legal proceedings;


(c) to establish, exercise or protect our legal rights (including providing information to others aimed at fraud prevention and minimizing credit risk);


(d) to the buyer (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and


(e) to any person who we reasonably believe may apply to a court or other authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.


4.3 Except as provided in this policy, we will not provide your personal information to third parties.

5-International data transfers

5.1 Information that we collect may be stored and processed in and relayed between any of the countries in which we operate in order to allow us to utilize the information in accordance with this policy.


5.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America and Vietnam, Russia, Turkey, UAE, KSA, Japan, China, Iran and India


5.3 Personal information that you post to our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.


5.4 You expressly agree to the transfers of personal information described in Section 6.

6-Retaining personal information

6.1 This Section 6 clarifies our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.


6.2 Personal information that we process for any purpose or purposes will not be maintained for longer than is necessary for that purpose or those purposes.


6.3 Notwithstanding the other provisions of this Section 6, we will keep documents (including electronic documents) containing personal data:


(a) to the degree that we are required to do so by law;


(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and


(c) so as to establish, exercise or protect our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7-Security of personal information

7.1 We will adopt reasonable technical and organizational measure so as to prevent the loss, misuse or alteration of your personal information.


7.2 We will maintain all the personal information you provide on our secure (password- and firewall-protected) servers.


7.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.


7.4 You are responsible for maintaining the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).


8.1 Our privacy policy may be updated and posted on this website from time to time


8.2 We advise you to review our privacy policy to ensure you are content with any updates


8.3 We may inform you of changes to this policy by email or through the private messaging system on our website.

9-Your rights

9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:


(a) the payment of a fee (currently fixed at 30 AUD ); and


(b) the supply of sufficient evidence of your identity (for this purpose, we will often accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).


9.2 We may withhold personal information that you request to the degree permitted by law.


9.3 You may notify us at any time not to process your personal information for marketing means.


9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will off you an opportunity to opt out of the use of your personal information for marketing purposes.

10-Third party websites

10.1 Our website includes hyperlinks to, and details of, third party websites.


10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11-Updating information

11.1 Please inform us if the personal information that we hold about you needs to be modified.


12.1 Our website uses cookies.


12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.


12.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.


12.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.


12.5 Most browsers allow you to refuse to accept cookies; for example:


(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;


(b) in Firefox (version 44) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and


(c) in Chrome (version 48), you can block all cookies by accessing the “Customize and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.


12.6 Blocking all cookies will have a negative impact upon the usability of many websites.


12.7 If you block cookies, you will not be able to use all the features on our website.


12.8 You can delete cookies already stored on your computer; for example:


(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at;


(b) in Firefox (version 44), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and


(c) in Chrome (version 48), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.


12.9 Deleting cookies will have a negative impact on the usability of many websites.

13-Our details

13.1 This website is owned and operated by IELTSroadmap.


13.2 We are registered in Australia under ABN number 42553583055.


13.4 You can contact us:


(a) by email, using the email address published on our website from time to time.


14.1 This document was created using a template from SEQ Legal.